What you’ll do
It's all about putting our customers first, over the phone, and at times through our Webchat service, you’ll be helping them with a diverse range of queries.
By taking the time to understand our customer’s needs, you’ll:
Ultimately, you’ll be helping our customers make the most of their money as you offer a professional and helpful service.
The skills you’ll need
You’ll have the ability to adapt and deliver in a constantly changing environment, thinking on your feet while delivering outstanding service and products to meet our customer’s needs.
We’re also looking for:
What else you need to know
We’re here for our customers, whatever the time of day or night, so you’ll need to be flexible in working a rotating shift pattern.
Your hours of work are likely to be between 8am and 8pm and will include weekends and Bank Holidays. We’ll discuss your hours in more detail with you during your interview stage.
You'll enjoy a comprehensive structured training programme, and on-going coaching and support to enhance your development and open up progression opportunities. When you're ready, we’ll help take your career to the next level.
How we’ll reward you
You’ll start on a competitive reward package of £20,610 , your package includes the chance to join our retirement saving plan, and to choose whatever protection, healthcare or lifestyle extras you want from RBSelect, our fully flexible reward programme.
You will have a generous holiday entitlement of 33 days – you may be required to work bank holidays.
At NatWest, we want everyone to feel welcome, regardless of your background or needs. If you need adjustments making to your working environment, we’ll do everything we can to support you. As part of this commitment, we offer flexible working options for some of our roles, find out more here.