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What you'll do
Whether it’s carrying out day-to-day banking transactions, like paying bills or transferring funds abroad, or offering our customers products and services that are right for them, you’ll be on the other end of the phone to help.
The skills you'll need
You’ll need to be passionate about excelling in customer service and building relationships, and you’ll combine this with:
Resolving the complex problems won’t faze you as you’ll have built a fantastic knowledge of our products and services to help answer any number customer queries.
What else you'll need to know
We’re here for our customers, whatever the time of day or night, so you’ll need to be flexible in working a rotating shift pattern.
You'll be working until 11pm or 12pm each evening and this will also include either a Saturday or Sunday each week. We’ll discuss your hours in more detail with you during your interview stage.
You'll enjoy a comprehensive structured training programme, and on-going coaching and support to enhance your development and open up progression opportunities. When you're ready, we’ll help take your career to the next level.
How we'll reward you
You’ll start on a competitive reward package of £18,025 (pro rata for hours worked), your package includes the chance to join our retirement saving plan, and to choose whatever protection, healthcare or lifestyle extras you want from RBSelect, our fully flexible reward programme.
You will have a generous holiday entitlement of 33 days (pro rata for hours worked) – you may be required to work bank holidays.
At NatWest, we want everyone to feel welcome, regardless of your background or needs. If you need adjustments making to your working environment, we’ll do everything we can to support you. As part of this commitment, we offer flexible working options for some of our roles, find out more here.
As a Financial Services organisation we comply with and support the requirements set by our Regulator, the Financial Conduct Authority (FCA), which are designed to protect our customers. This role falls under Conduct Rules of the Individual Accountability Regime (IAR) and is subject to pre-employment screening. This means if your application is successful, you’ll need to satisfy some important background checks before you can start working with us. These will include a full credit check, a criminal record check, residency and right to work checks.