We want to be the most sustainable bank in the UK. That means doing the right thing. It means being simple and fair to do business with, and being a benefit to businesses and the communities we serve. And it means taking responsibility for our environmental impact.
Here’s a selection of what our people across the entire RBS business – which NatWest is a major part of – achieved in 2015.
- Our new Accessible Debit Card launched, designed to be easier to use for blind and partially sighted customers, and received the Royal National Institute for the Blind’s quality assurance mark
- We helped 900,000 customers facing financial difficulty
- We protected customers from £264m of attempted fraud, preventing 325,000 attempted cases in the UK
- We delivered 500 seminars to around 18,000 business and commercial clients, educating them on the latest fraud scams and giving advice on protecting themselves
- Our people spent a recorded 45,437 hours volunteering for charity and community projects
- 10,000 employees in the UK and Ireland donated a combined £2.7 million to charity through our Pay as You Earn scheme
- Our MoneySense programme – one of the longest-running, most innovative financial education initiatives for 5-18 year olds – celebrated its 21st birthday
- We released our Let’s Talk Mental Health guide, and a resources toolkit in support of World Mental Health day in October
- We became an official partner of Sport Relief, and our colleagues raised over £770,000 for the charity
- 27,000 colleagues signed up for the Global Corporate Challenge, committing to take 10,000 steps a day, and improving their health and diet
- We lowered our scope 1 and 2 carbon dioxide emissions by 11%
- We reduced the amount of paper we used by 23% compared to 2014; we’ve reduced it by 61% since 2011
- Our total energy consumption was trimmed by 8%; 2% for every person we employ full time