Customer Service Apprenticeship

Customer Service Apprenticeship

This job posting is no longer active

The Requirements

If you’re looking for a Customer Service Apprenticeship, join us in Birmingham

  • You’ll help us deliver an outstanding customer journey, handling and responding to a wide range of queries and requests regarding loan repayments
  • Part of our Collections & Recoveries Centre within our Services division, you’ll benefit from a supportive and collaborative working environment
  • We’ll start you on a competitive and flexible reward package of £19,743 and you’ll work towards a Financial Services Apprenticeship, Level 2

What you'll do

In Services, the support we provide to our customers is crucial for the successful running of the bank. Every payment we make, every account we open and every customer call we take is in some way supported by us. We’re committed to meeting customer needs with straightforward products, helpful and convenient service, and tailored advice. You’ll be responsible for balancing the needs of the customer with the needs of the bank in order to provide a fair outcome.

This will involve:

  • Having important conversations with our customers who are in financial difficulty, demonstrating consideration and empathy in sensitive situations
  • Asking the right questions to paint a clear picture of our customers’ financial situations, and recording all information accurately
  • Negotiating financial solutions that suit both the bank and our customers

The skills you'll need

We’re looking for proactive people who are creative, and able to demonstrate genuine empathy with a customer’s situation and need.

You’ll also need:

  • A strong customer focus
  • Excellent interpersonal and communication skills, able to adapt your communication style to suit your audience
  • Solid negotiating skills
  • A keen eye for detail

What else you need to know

We’re here for our customers, whatever the time of day or night. Your hours of work are likely to be between 9am and 5pm but we’ll discuss in more detail with you during the interview stage.

In addition, you’ll: 

  • Earn a competitive salary as you learn through on the job training 
  • Receive support from your buddy as you study towards a professional qualification through a structured online learning and development programme

As a Financial Services organisation we comply with and support the requirements set by our Regulator, the Financial Conduct Authority (FCA), which are designed to protect our customers. This role falls under Conduct Rules of the Individual Accountability Regime (IAR) and is subject to pre-employment screening. This means if your application is successful, you’ll need to satisfy some important background checks before you can start working with us. These will include a full credit check, a criminal record check, residency and right to work checks.