Telephony Customer Service Representative - Credit Cards - Southend on Sea

Telephony Customer Service Representative - Credit Cards - Southend on Sea

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The Requirements

Join us as a Telephony Customer Service Representative in Southend on Sea

  • You’ll become the first point of support for our customers in one of our telephony teams
  • This is your chance to help us make banking simpler, more responsive and personal
  • You’ll match your amazing customer service with your motivation to develop and succeed with us
  • We’ll support your personal development with training to achieve a Professional Banker Certificate within the first two years
  • We’ll start you on a competitive and flexible reward package of £18,775 (pro rata for hours worked) – after a great first year of serving our customers, we’ll put this up to £20,025

What you'll do

Whether it’s carrying out day-to-day banking transactions, like paying bills or transferring funds abroad, or offering our customers products and services that are right for them, you’ll be on the other end of the phone to help.

  • We won’t judge you on the number of calls you handle but on the positive impact you make to every customer
  • You’ll build real connections to understand our customer needs and find the right solutions for them

The skills you'll need

You’ll need to be passionate about excelling in customer service and building relationships, and you’ll combine this with:

  • Great listening skills
  • Lots of empathy
  • The determination to go the extra mile for our affluent customers every day to provide that truly personal service

What else you'll need to know

We’re here for our customers, whatever the time of day or night, so you’ll need to be flexible in working a rotating shift pattern.

Your hours of work are likely to be between 8am and 9pm and will include weekends and Bank Holidays. We’ll discuss your hours in more detail with you during your interview stage.

You'll enjoy a comprehensive structured training programme, and on-going coaching and support to enhance your development and open up progression opportunities. When you're ready, we’ll help take your career to the next level.

How we'll reward you

You’ll start on a competitive reward package of £18,775, your package includes the chance to join our retirement saving plan, and to choose whatever protection, healthcare or lifestyle extras you want from RBSelect, our fully flexible reward programme.

You will have a generous holiday entitlement of 33 days – you may be required to work bank holidays.


At NatWest, we want everyone to feel welcome, regardless of your background or needs. If you need adjustments making to your working environment, we’ll do everything we can to support you. As part of this commitment, we offer flexible working options for some of our roles, find out more here.

As a Financial Services organisation we comply with and support the requirements set by our Regulator, the Financial Conduct Authority (FCA), which are designed to protect our customers. This role falls under Conduct Rules of the Individual Accountability Regime (IAR) and is subject to pre-employment screening. This means if your application is successful, you’ll need to satisfy some important background checks before you can start working with us. These will include a full credit check, a criminal record check, residency and right to work checks.