Telephony Business Banking Representative

Telephony Business Banking Representative

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The Requirements

Join us as a Telephony Business Banking Representative in Birmingham

  • This role is perfect for a highly motivated and enthusiastic person with a passion for delivering excellent customer service
  • You’ll work in a vibrant and supportive team where you'll have direct interaction with our customers
  • Making a real difference to the service we provide, you’ll gain great career development opportunities with us
  • We’ll support your personal development with training to achieve the Professional Banker Certificate – an externally recognised qualification – within your first two years
  • We’ll start you on a competitive and flexible reward package of £18,025 (pro rata for hours worked) – after a great first year of serving our customers, we’ll put this up to £19,275

What you'll do

At the heart of your role, you’ll be helping our business customers with their day to day transactions and enquiries.

By listening to and engaging with our customers, you’ll:

  • Build great customer relationships, gaining their trust by having a genuine interest in their individual needs
  • Consider their requirements and help with any issues they may have
  • Identify any possible complaints, resolving them as swiftly as possible or raising the more complex matters to the correct people


The skills you'll need

You’ll need to be passionate about excelling in customer service and building relationships in a fast paced environment, and combine this with:

  • Great listening skills
  • Lots of empathy 
  • The determination to go the extra mile for our customers every day to provide that individual service

Resolving the complex problems won’t faze you as you’ll have built a fantastic knowledge of our products and services to help answer any number customer queries.

What else you'll need to know

We’re here for our customers, whatever the time of day or night, so you’ll need to be flexible in working a rotating shift pattern.

Your hours of work are likely to be between 7am and 8pm and will include weekends and Bank Holidays. We’ll discuss your hours in more detail with you during your interview stage.

You'll enjoy a comprehensive structured training programme, and on-going coaching and support to enhance your development and open up progression opportunities. When you're ready, we’ll help take your career to the next level.

How we'll reward you

You’ll start on a competitive reward package of £18,025, your package includes the chance to join our retirement saving plan, and to choose whatever protection, healthcare or lifestyle extras you want from RBSelect, our fully flexible reward programme.

You will have a generous holiday entitlement of 33 days – you may be required to work bank holidays.


At NatWest, we want everyone to feel welcome, regardless of your background or needs. If you need adjustments making to your working environment, we’ll do everything we can to support you. As part of this commitment, we offer flexible working options for some of our roles, find out more here.

As a Financial Services organisation we comply with and support the requirements set by our Regulator, the Financial Conduct Authority (FCA), which are designed to protect our customers. This role falls under Conduct Rules of the Individual Accountability Regime (IAR) and is subject to pre-employment screening. This means if your application is successful, you’ll need to satisfy some important background checks before you can start working with us. These will include a full credit check, a criminal record check, residency and right to work checks.