Telephone Mortgage Adviser

Telephone Mortgage Adviser

The Requirements

Join us as a Telephone Mortgage Adviser in Birmingham

  • Buying a home is one of the biggest and most important events in our customers' lives, and we're looking for the right people to help make a difference and support them
  • We're looking for people who are passionate in their support to our customers using our innovative digital channels and our exciting video technology 
  • If you have a real customer focus, and a keen ambition to advance your career, then join our dynamic team in Birmingham 
  • You'll need to be CeMAP qualified, and be truly excited about making a memorable and personal impact on our customers

What you'll do

You’ll be having great conversations with our customers, to explore and understand their individual needs and circumstances, giving them expert, trusted advice and helping them to fulfil their home buying aspirations. We'll look to you to use your fantastic interpersonal skills to build trust, and excite them about banking with us.

Taking out a mortgage can be a daunting time, and you’ll be there for our customers by:

  • Building strong, trusted relationships and providing a friendly, thorough and professional service
  • Delivering quality, fair, and accurate advice on the most suitable products to meet their needs
  • Being proactive in following up leads and referrals to develop new contacts to grow our customer base

The skills you'll need

You'll be fully CeMAP qualified, but you don't necessarily need previous experience of giving mortgage advice. What is vital, is that you have exceptional interpersonal skills and the ability to work in a dynamic, regulated environment. We're looking for people who are proactive when learning how to understand customer needs, who will go out of their way to provide the very best support.

We'll consider applicants without mortgage selling experience, but who demonstrate the ability to provide exceptional customer experience in a technical environment that is highly regulated. 

To be successful in this role, you’ll need:

  • A friendly, helpful and committed approach to helping our customers
  • A flair for identifying and developing new leads
  • The proven ability to fact-find, and to make recommendations which meet our customers' needs

We’re here for our customers when they need us, so working evenings and rotational Saturdays will be part of this role.

What else you need to know

You'll have a generous holiday entitlement of 36 days - you may be required to work bank holidays.

How we'll reward you

You’ll start on a competitive salary from £25,926 to £36,600 depending on experience, and you’ll also join our retirement saving plan. You can also choose from a selection of protection, healthcare or lifestyle extras from RBSelect, our fully flexible reward programme.

Visit our reward and benefits page for more information on the benefit packages we offer.

Inclusion

At NatWest, we want everyone to feel welcome, regardless of your background or needs. If you need adjustments making to your working environment, we’ll do everything we can to support you. As part of this commitment, we offer flexible working options for some of our roles - find out more.

As a Financial Services organisation we comply with and support the requirements set by our Regulator, the Financial Conduct Authority (FCA), which are designed to protect our customers. This role falls under Conduct Rules of the Individual Accountability Regime (IAR) and is subject to pre-employment screening. This means if your application is successful, you’ll need to satisfy some important background checks before you can start working with us. These will include a full credit check, a criminal record check, residency and right to work checks.

Interviewing for this role

All of our branch and call-centre based roles have a one-way video-based assessment stage.

We want to give you a helping hand, so we’ve put together a short video that’ll give you some handy tips and best practices - and also tell you what to expect during the process.