Customer Service Adviser

Customer Service Adviser

This job posting is no longer active

The Requirements

Join us as a Customer Service Adviser in Manchester

  • You'll join our vibrant telephony banking team, building great relationships with our customers
  • Every day, you'll be supporting customers, following up with their requirements and in return, you'll receive first class training that could lead to real career development opportunities
  • You'll start on a competitive salary of £18,765 (pro rata for hours worked)
  • We’ll support your personal development with training to achieve the industry recognised Professional Banker Certificate within your first two years

What you'll do

Our customers will look to you to support them in their decisions as to how they bank with us and you’ll make sure they're fully informed when it comes to the products and services we offer. You'll act as a trusted expert, providing them with the knowledge they need to make the most of their money. ​

Most importantly, you'll be building valuable relationships with our customers, making a positive impact on every single call you take.

You’ll be supporting our customers by:

  • Providing the very best customer experience and confidently answering inbound calls to talk them through our products and services
  • Identifying products and services that are right for our customers, helping them to make the most of their money and savings
  • Building rapport and answering customer queries, often in a busy environment   
  • Achieving your own personal goals, while helping us meet our team performance goals

The skills you'll need

We’re looking for people who are passionate and motivated to succeed with us. It would be great if you already have telephony experience, or experience in a role where you've built fantastic customer relationships. What’s vital is your dedication and passion when it comes to helping customers. You’ll need to be a real people person, with excellent listening skills and an ability to have great conversations. ​

You’ll build fantastic knowledge of our products and services to help resolve increasingly complex customer queries.

You’ll also:

  • Have great communication skills on the phone
  • Be able to take ownership and follow up on issues and queries in a timely manner
  • Show you can multi-task and work well as part of a team
  • Be willing to build an expert knowledge of our products and services
  • Have the confidence to provide a first-class service in every task you undertake

What else you'll need to know

We’re here for our customers when they need us, so you’ll need to be flexible and able to commit to a rotating work pattern and Bank Holidays.

Your hours of work will be between 07:45am and 8pm Monday to Friday and every other Satursday 9am to 3pm. We’ll discuss your hours in more detail with you at the interview stage.

You'll enjoy a comprehensive training programme, and on-going coaching and support to enhance your development. When you're ready, we’ll help take your career to the next level.

How we'll reward you

Salary: £18,765 per year

You’ll join on a competitive salary of £18,765 (which is £10.31 per hour) and in addition you’ll receive money to help you save for retirement. You can choose from a range of protection, healthcare or lifestyle benefits from RBSelect, our fully flexible reward programme.

You will have a generous holiday entitlement of 33 days – you may be required to work bank holidays.

For more information on our benefits, please visit our website.

Visit our reward and benefits page for more information on the benefit packages we offer.


At NatWest, we want everyone to feel welcome, regardless of your background or needs. If you need adjustments making to your working environment, we’ll do everything we can to support you. As part of this commitment, we offer flexible working options for some of our roles, find out more here.

As a Financial Services organisation we comply with and support the requirements set by our Regulator, the Financial Conduct Authority (FCA), which are designed to protect our customers. This role falls under Conduct Rules of the Individual Accountability Regime (IAR) and is subject to pre-employment screening. This means if your application is successful, you’ll need to satisfy some important background checks before you can start working with us. These will include a full credit check, a criminal record check, residency and right to work checks.

Interviewing for this role

All of our branch and call-centre based roles have a one-way video-based assessment stage.

We want to give you a helping hand, so we’ve put together a short video that’ll give you some handy tips and best practices - and also tell you what to expect during the process.