Customer Service Representative

Customer Service Representative

The Requirements

Join us as a Premier Customer Service Representative in Manchester

  • You’ll become the point of support for our Premier customers when they call one of our telephony centres
  • You’ll need a track record of delivering great customer service
  • You will help customers with a range of banking queries
  • We’ll start you on a competitive salary of £18,765 (pro rata for hours worked)
  • We’ll support you to achieve the Professional Bankers Certificate and build on your existing skills with a full training and development programme, with career advancing opportunities

What you'll do

Whether it’s carrying out day-to-day banking transactions, like paying bills or transferring funds abroad, or offering our customers products and services that are right for them, you’ll be there to help. You’ll be there to provide an end to end service to our customers, supporting them every step of the way.

  • You’ll take full ownership of your calls, solving customers’ problems and providing excellent service
  • You’ll be following up with customers, so building strong relationships will be key​

The skills you'll need

You’ll need to be able to show proven experience in customer service, as well as with building relationships with customers to find the very best solutions for them.​

You’ll combine this with:

  • Great listening skills and empathy
  • The ability to find the right solutions, even when this isn’t obvious
  • The determination to go the extra mile for our customers every day to provide that truly personal service

What else you'll need to know

We’re here for our customers, whatever the time of day or night, so you’ll need to be flexible in working a rotating shift pattern.

Your hours of work are likely to be between 7am and 9pm and will include weekends and Bank Holidays. We’ll discuss your hours in more detail with you during your interview.

You'll enjoy a comprehensive structured training programme, and on-going coaching and support to enhance your development and open up progression opportunities. When you're ready, we’ll help take your career to the next level.

How we'll reward you

Salary: £18,765 per year

You’ll join on a competitive salary of £18,765 (pro rata for hours worked) and you’ll also join our retirement saving plan. You can also choose from a selection of protection, healthcare or lifestyle extras from RBSelect, our fully flexible reward programme.

You will have a generous holiday entitlement of 33 days – you may be required to work bank holidays.

Inclusion

At NatWest, we want everyone to feel welcome, regardless of your background or needs. If you need adjustments making to your working environment, we’ll do everything we can to support you. As part of this commitment, we offer flexible working options for some of our roles, find out more here.

As a Financial Services organisation we comply with and support the requirements set by our Regulator, the Financial Conduct Authority (FCA), which are designed to protect our customers. This role falls under Conduct Rules of the Individual Accountability Regime (IAR) and is subject to pre-employment screening. This means if your application is successful, you’ll need to satisfy some important background checks before you can start working with us. These will include a full credit check, a criminal record check, residency and right to work checks.

Interviewing for this role

All of our branch and call-centre based roles have a one-way video-based assessment stage.

We want to give you a helping hand, so we’ve put together a short video that’ll give you some handy tips and best practices - and also tell you what to expect during the process.