Telesales Adviser

Telesales Adviser

The Business

We're looking for a Telesales Adviser to join us in Crawley

  • If you possess great communication skills honed in a sales environment, this is an opportunity to take on a new challenge in our Mentor team, within Commercial & Private Banking
  • You'll be delivering a high quality customer service and telephony experience to new and existing business customers, concentrating on a high volume of business to business calls
  • You'll have the opportunity to really get to know the Mentor business, and you'll be developing your customer service and telephony expertise in a vibrant, supportive and professional team

What you'll do

Working standard office hours, you'll be engaging with customers by telephone, making outbound calls to promote Mentor services. There will also be occasional opportunities to manage some inbound calls and to execute smaller sales.

There'll be a high volume of calls and a strong focus on targets, which will give you the opportunity to demonstrate what you can achieve through ethical sales.

Day-to-day, you'll be:

  • Generating leads for our Mentor field team through excellent customer service, in line with our business' values and guidelines
  • Providing a first class telephony service
  • Laying the grounds for productive and trusting relationships with our customers, based on a thorough understanding of their business needs 
  • Developing your knowledge of Mentor services, with full training provided to support you with this
  • Ensuring that new business and queries are handled and logged in a timely and professional manner

The skills you'll need

We're looking for someone with outbound call centre experience, tenacity and a successful customer services background.

You'll also need to have:

  • Excellent and adaptable communication skills - both verbal and written
  • The ability to build relationships with customers, clearly articulate the services we offer, and drive ethical sales
  • Excellent planning and organisational skills and computer literacy
  • The enthusiasm to continue developing yourself in this area
  • The ability to work productively as part of a team, and adapt to changing circumstances

How we'll reward you

You’ll start on a competitive salary from £25,415 to £29,900 depending on experience, and you’ll also join our retirement saving plan. You can also choose from a selection of protection, healthcare or lifestyle extras from RBSelect, our fully flexible reward programme.

Visit our reward and benefits page for more information on the benefit packages we offer.

Inclusion

At RBS, we want everyone to feel welcome, regardless of your background or needs. If you need adjustments making to your working environment, we’ll do everything we can to support you. As part of this commitment, we offer flexible working options for some of our roles - find out more.

As a Financial Services organisation we comply with and support the requirements set by our Regulator, the Financial Conduct Authority (FCA), which are designed to protect our customers. This role falls under Conduct Rules of the Individual Accountability Regime (IAR) and is subject to pre-employment screening. This means if your application is successful, you’ll need to satisfy some important background checks before you can start working with us. These will include a full credit check, a criminal record check, residency and right to work checks.