Business Customer Service Representative

Business Customer Service Representative

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The Requirements

Join us as a Business Customer Service Representative in Birmingham

  • This role is perfect for a highly motivated and enthusiastic person with a passion for delivering excellent customer service
  • You’ll work in a vibrant and supportive team in one of our telephony centres where you'll have direct interaction with our customers
  • Making a real difference to the service we provide, you’ll benefit from fantastic development opportunities
  • Within your first two years, we’ll support your personal development with training to achieve the Professional Banker Certificate, an externally recognised qualification
  • We’ll start you on a competitive salary of £18,765 (pro rata for hours worked)

What you'll do

At the heart of your role, you’ll be helping our business customers with their day to day transactions and enquiries. ​​

By listening to and engaging with our customers, you’ll:

  • Build great customer relationships, gaining their trust by having a genuine interest in their individual needs
  • Consider their requirements and help with any issues they may have
  • Identify any possible complaints, resolving them as swiftly as possible or raising more complex matters to our specialist teams

The skills you'll need

As a Business Customer Service Representative, you’ll need to be passionate about excelling in customer service and building relationships in a fast paced environment, and combine this with:

  • Great listening skills
  • Lots of empathy
  • The determination to go the extra mile for our customers every day to provide that individual service ​

You’ll build excellent knowledge of our products and services and be able to handle more complex customer queries.

What else you'll need to know

We’re here for our customers, whatever the time of day or night, so you’ll need to be flexible in working a rotating shift pattern.

Your hours of work are likely to be between 7am and 8pm and will include weekends and Bank Holidays. We’ll discuss your hours in more detail with you during your interview stage.

You'll enjoy a comprehensive structured training programme, and on-going coaching and support to enhance your development and open up progression opportunities. When you're ready, we’ll help take your career to the next level.

How we'll reward you

Salary: £18,765 per year

You’ll join on a competitive salary of £18,765 (which is £10.31 per hour) and in addition you’ll receive money to help you save for retirement. You can choose from a range of protection, healthcare or lifestyle benefits from RBSelect, our fully flexible reward programme.

You will have a generous holiday entitlement of 33 days – you may be required to work bank holidays.


At NatWest, we want everyone to feel welcome, regardless of your background or needs. If you need adjustments making to your working environment, we’ll do everything we can to support you. As part of this commitment, we offer flexible working options for some of our roles, find out more here.

As a Financial Services organisation we comply with and support the requirements set by our Regulator, the Financial Conduct Authority (FCA), which are designed to protect our customers. This role falls under Conduct Rules of the Individual Accountability Regime (IAR) and is subject to pre-employment screening. This means if your application is successful, you’ll need to satisfy some important background checks before you can start working with us. These will include a full credit check, a criminal record check, residency and right to work checks.

Interviewing for this role

All of our branch and call-centre based roles have a one-way video-based assessment stage.

We want to give you a helping hand, so we’ve put together a short video that’ll give you some handy tips and best practices - and also tell you what to expect during the process.