Customer Service Representative

Customer Service Representative

This job posting is no longer active

The Requirements

Join us as a Customer Service Representative in Leeds

  • You’ll be the first point of support for customers on the phone
  • This is an opportunity where you’ll use your great communication skills
  • You’ll match your amazing customer service with your motivation to develop and succeed with us
  • We’ll support you to achieve the Professional Bankers Certificate and build on your existing skills with a full training and development programme
  • We’ll start you on a competitive salary of £18,765 (pro rata for hours worked)

What you'll do

It's all about putting our customers first, you’ll be helping them with a diverse range of queries. ​

By taking the time to understand our customer’s needs, you’ll:

  • Provide them with engaging, empathetic and helpful solutions
  • Tailor your recommendations to their needs
  • Introduce them to our full range of products and services when it's right for them

Ultimately, you’ll be helping our customers make the most of their money as you offer a professional and helpful service.

The skills you'll need

You’ll have the ability to adapt and deliver in a constantly changing environment, thinking on your feet while delivering outstanding service and products to meet our customer’s needs.

We’re also looking for:

  • Strong communicators who are confident in their ability to balance multiple tasks
  • Someone who can give our customers straightforward and helpful responses
  • Someone with a passion for upholding our values, with a strong commitment to serving our customers​

What else you'll need to know

We’re here for our customers, whatever the time of day or night, so you’ll need to be flexible in working a rotating shift pattern.

Your hours of work are likely to be between 8am and 8pm and will include weekends and Bank Holidays. We’ll discuss your hours in more detail with you during your interview stage.

You'll enjoy a comprehensive structured training programme, and on-going coaching and support to enhance your development and open up progression opportunities. When you're ready, we’ll help take your career to the next level.

How we'll reward you

Salary: £18,765 per year

You’ll join on a competitive salary of £18,765 (which is £10.31 per hour) and in addition you’ll receive money to help you save for retirement. You can choose from a range of protection, healthcare or lifestyle benefits from RBSelect, our fully flexible reward programme.

You will have a generous holiday entitlement of 33 days – you may be required to work bank holidays.


At NatWest, we want everyone to feel welcome, regardless of your background or needs. If you need adjustments making to your working environment, we’ll do everything we can to support you. As part of this commitment, we offer flexible working options for some of our roles, find out more here.

As a Financial Services organisation we comply with and support the requirements set by our Regulator, the Financial Conduct Authority (FCA), which are designed to protect our customers. This role falls under Conduct Rules of the Individual Accountability Regime (IAR) and is subject to pre-employment screening. This means if your application is successful, you’ll need to satisfy some important background checks before you can start working with us. These will include a full credit check, a criminal record check, residency and right to work checks.

Interviewing for this role

All of our branch and call-centre based roles have a one-way video-based assessment stage.

We want to give you a helping hand, so we’ve put together a short video that’ll give you some handy tips and best practices - and also tell you what to expect during the process.