Customer Service Representative

Customer Service Representative

This job posting is no longer active

The Requirements

Join us as a Premier Customer Service Representative in Manchester 

  • You’ll become the point of support for our Premier customers when they call one of our telephony centres
  • You will help customers with a range of banking queries
  • We’ll start you on a competitive salary of £18,765 (pro rata for hours worked)
  • We’ll support you to achieve the Professional Bankers Certificate and build on your existing skills with a full training and development programme, with career advancing opportunities​

What you'll do

Whether it’s carrying out day-to-day banking transactions, like paying bills or transferring funds abroad, or offering our customers products and services that are right for them, you’ll be there to help. You’ll be there to provide an end to end service to our customers, supporting them every step of the way.

  • You’ll take full ownership of your calls, solving customers’ problems and providing excellent service
  • You’ll be following up with customers, so being able to build strong relationships will be key
  • The calls you take will range in complexity and you’ll build up your knowledge so you can offer the best possible assistance ​

The skills you'll need

You’ll have experience in customer service, and you’ll be able to have great conversations with customers to find the very best solutions for them.

You’ll combine this with:

  • Great listening skills and empathy
  • The ability to find the right solutions, even when this isn’t obvious
  • The determination to go the extra mile for our customers every day to provide that truly personal service​

What else you'll need to know

We’re here for our customers, whatever the time of day or night, so you’ll need to be flexible in working a rotating shift pattern.

You'll be working 21 hours per week between 8am and 2.30pm and will include weekends and Bank Holidays. You're shift pattern will include a Monday and a Saturday each week but we’ll discuss your hours in more detail with you during your interview.

You'll enjoy a comprehensive structured training programme, and on-going coaching and support to enhance your development and open up progression opportunities. When you're ready, we’ll help take your career to the next level.

How we'll reward you

Salary: £18,765 per year (pro rata for hours worked)

You’ll join on a competitive salary of £18,765 (which is £10.31 per hour) and in addition you’ll receive money to help you save for retirement. You can choose from a range of protection, healthcare or lifestyle benefits from RBSelect, our fully flexible reward programme.

You will have a generous holiday entitlement of 33 days (pro rata for hours worked) – you may be required to work bank holidays.

Inclusion

At NatWest, we want everyone to feel welcome, regardless of your background or needs. If you need adjustments making to your working environment, we’ll do everything we can to support you. As part of this commitment, we offer flexible working options for some of our roles, find out more here.

As a Financial Services organisation we comply with and support the requirements set by our Regulator, the Financial Conduct Authority (FCA), which are designed to protect our customers. This role falls under Conduct Rules of the Individual Accountability Regime (IAR) and is subject to pre-employment screening. This means if your application is successful, you’ll need to satisfy some important background checks before you can start working with us. These will include a full credit check, a criminal record check, residency and right to work checks.

Interviewing for this role

All of our branch and call-centre based roles have a one-way video-based assessment stage.

We want to give you a helping hand, so we’ve put together a short video that’ll give you some handy tips and best practices - and also tell you what to expect during the process.