Operations Associate, Rapid Cash

Operations Associate, Rapid Cash

The Requirements

Join us in London as an Operations Associate

  • This role is a chance to be part of Rapid Cash – a brand new venture and environment working at high pace
  • Rapid Cash's proposition is a flexible and easy alternative to an overdraft aimed at business customers
  • You'll be joining a small team with a flat structure who are working hard to make an exciting product into a resounding success

What you'll do

Working within the growing, dedicated Rapid Cash innovation venture team, you'll be supporting the business's every day requirements to ensure the product's maximum success. You'll work closely with the Operations Lead to build out the operation platform which underpins the business, using market leading technologies to create and drive efficiencies, and implementing and embedding those technologies into the business. You'll also contribute to an improved customer journey by collaborating with the wider team to improve our processes and address customer pain points.

Your responsibilities will include:

  • Working with the Operations Lead to manage the payment, funding and cash management processes for Rapid Cash
  • Helping to manage the systems which support our operational processes
  • Provide guidance to other members of the team on operational processes, making sure that we work in compliance
  • Collecting and presenting operational analytics, developing insights and ideas to improve the business's running
  • Assisting in documenting standard operating processes such as customer onboarding and incident management
  • Managing risk and control for the operations team

The skills you'll need

We're looking for someone who has an operational background, with a self starting approach and strong problem solving skills. You'll have proven experience of process mapping and working with continuous improvement tools, and especially strong organisational skills and planning skills.

You'll also demonstrate:

  • An understanding and understanding of risk in an operational environment
  • The ability to understand business processes and develop future business improvements
  • An affinity for technology
  • The ability to prioritise tasks effectively
  • Excellent communication skills, both verbally and in writing

How we'll reward you

In return, we offer a competitive salary and you'll also join our retirement savings plan. You can also choose from a selection of protection, healthcare or lifestyle extras from RBSelect, our fully flexible reward programme.

Visit our reward and benefits page for more information on the benefit packages we offer.


At NatWest, we want everyone to feel welcome, regardless of your background or needs. If you need adjustments making to your working environment, we’ll do everything we can to support you. As part of this commitment, we offer flexible working options for some of our roles - find out more.