Customer Services Agent

Customer Services Agent

The Requirements

Join us as a Customer Services Agent in Bristol

  • This is a chance to join our Specialist Banking Customer Services team, making the most of your customer care skills while looking after our investment products customers
  • We’ll give you top class training, and you’ll work towards gaining a highly recognised CF1 qualification in your first six months
  • The skills you learn and the qualifications you gain in this role could lay the foundations for the rest of your career

What you'll do

You'll be provided a first class telephony and administration experience to existing Specialist Banking investments customers. This is a chance to broaden your banking experience and to take of advantage of great training and development opportunities, as you provide support to incoming callers on a range of investment products. The main features of your role will include:

  • Taking inbound calls and resolving queries on a range of our specialist banking investment products
  • Providing an outstanding level of service, and developing productive and trusting relationships with our customers
  • Maintaining and developing your knowledge and awareness of the products and services we offer
  • Making sure that any customer generated requests for non-advised transactions on investment products are dealt with in a timely manner
  • Carrying out system and process administration to make sure that all customer records are up to date

The skills you'll need

This might be the right role for you if you already have good customer service experience, and experience of working in a telephony experience. Some knowledge or experience in the banking industry would be an advantage, but it isn't essential. We'll be looking for:

  • A commitment to focusing on your customer first and foremost
  • The enthusiasm to learn and develop your expertise in this area
  • Great communication skills, including the ability to adapt to different kinds of customer
  • Excellent planning and organisational skills, and computer literacy
  • A self-motivated approach, and the ability to work productively as part of a team

How we'll reward you

You’ll join on a competitive salary of £19,395 and you’ll receive money to help you save for retirement. You can choose from a range of protection, healthcare or lifestyle benefits from RBSelect, our fully flexible reward programme.

You will have a generous holiday entitlement of 33 days – you may be required to work Bank Holidays.

Inclusion

At NatWest, we want everyone to feel welcome, regardless of your background or needs. If you need adjustments making to your working environment, we’ll do everything we can to support you. As part of this commitment, we offer flexible working options for some of our roles, find out more NatWest – here.

Interviewing for this role

All of our branch and call-centre based roles have a one-way video-based assessment stage.

We want to give you a helping hand, so we’ve put together a short video that’ll give you some handy tips and best practices - and also tell you what to expect during the process.