Business Specialist

Business Specialist

The Requirements

Join us as a Business Specialist in Birmingham

  • This is an opportunity to take on a role with great learning potential in our One Connect team, supporting Business Banking customers
  • You'll be helping support customers specifically with their lending requirements
  • Hone your business and communication expertise in a friendly team, with a real commitment to customers and people development

What you'll do

You’ll be responsible for a variety of activities to make sure business customers have a positive experience throughout their lending journey with us. This will involve following our prescribed lending journey to meet our customers needs, having great conversations, and providing knowledge and support to customers in the best way to help them do their banking.

Your responsibilities will include:

  • Having customer conversations that add value to their banking experience
  • Managing customer expectations within a fast pace and challenging environment
  • Building trust with business customers in order to identify and promote best service options for them, including our Online Banking options
  • Contributing to a vibrant team culture and helping us identify ways we can simplify and improve the way we work

The skills you'll need

We're looking for someone with excellent communication and customer service skills, ideally gained in a telephony environment. You'll also be very well organised and have a keen eye for detail in your work.

We'll look to you to demonstrate:

  • The ability to build valued relationships and communicate effectively with a wide range of people
  • An understanding and knowledge of the Business Banking SME market
  • Proficiency with MS Office
  • Knowledge of Business Banking products and services, or the enthusiasm to quickly develop your expertise in this field
  • The ability to analyse financial information in support of an informed lending decision

How we'll reward you

In return, we offer a competitive salary and you'll also join our retirement savings plan. You can also choose from a selection of protection, healthcare or lifestyle extras from RBSelect, our fully flexible reward programme.

Visit our reward and benefits page for more information on the benefit packages we offer.


At NatWest, we want everyone to feel welcome, regardless of your background or needs. If you need adjustments making to your working environment, we’ll do everything we can to support you. As part of this commitment, we offer flexible working options for some of our roles - find out more.