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Customer Service Representative - Credit Cards

Customer Service Representative - Credit Cards

The Requirements

Join us as a Customer Service Representative in Southend on Sea

  • Take on a new career challenge in our friendly and supportive telephony banking team
  • You’ll be a key point of contact for our customers, providing first class support over the phone to help them with their banking needs 
  • Be part of a lively team culture where we support each other’s development and wellbeing ​

Some great reasons to join us

  • We’ll support you with a training programme that leads to an industry recognised Professional Banker Certificate within two years
  • You’ll gain banking and customer service expertise and there’ll be various career development opportunities to explore
  • In our Southend office, you can take advantage of free travel on the number 9 bus and an excellent onsite gym, with a range of classes and treatments
  • We’ll start you on a competitive salary of £19,395 (pro rata for hours worked)

What you'll do

Whether it’s carrying out banking transactions like paying bills, or helping our customers identify products and services that are right for them, you’ll be on the other end of the phone to take their calls and help them. ​

In this role, no two days will be the same. You’ll be building relationships with new people every day and letting our customers know their options, so they can make informed choices. Full training will be provided so you can give our customers the skilled support they need.

You’ll help our customers by:

  • Making a positive impact on every call, listening carefully and communicating clearly
  • Problem solving and providing a friendly and professional service
  • Building real connections and being dedicated to finding the right solutions for customers

The skills you'll need

This is a customer focused role, so previous experience of working in a customer service role would be ideal.

What’s vital is your dedication and passion when it comes to helping our customers. You’ll need to be a real people person, with excellent listening and communication skills. Telephony experience would be an advantage, but is not essential.

You’ll build fantastic knowledge of our products and services to help resolve increasingly complex customer queries.

You’ll also need:

  • The ability to show empathy and compassion on every call
  • The enthusiasm to keep learning and developing your skills
  • Great team-working skills and a collaborative approach
  • The ability to multitask, as you'll be navigating different systems and processing information when talking to our customers

What else you'll need to know

We’re here for our customers when they need us, so you’ll need to be flexible and able to commit to a rotating work pattern.

You will be expected to work on a earliest start time of 8am and a latest finish time of 8pm Monday to Sunday.  You must be able to commit to working the full range of hours

Weekend and Bank Holiday Working is a feature of this role.
Your hours will be discussed with you in more detail should you be successful at interview.

You'll enjoy a comprehensive training programme and on-going coaching to support your development. When you're ready, we’ll help you take your career to the next level.

How we'll reward you

Salary: £19,395 per year (pro rata for hours worked)

You’ll join on a competitive salary of £19,395 (which is £10.65 per hour) and in addition you’ll receive money to help you save for retirement. You can choose from a range of protection, healthcare or lifestyle benefits from RBSelect, our fully flexible reward programme.

You will have a generous holiday entitlement of 33 days (pro rata for hours worked) – you may be required to work bank holidays.

Visit our rewards and benefits page for more information on the benefits packages we offer.


At NatWest, we want everyone to feel welcome, regardless of your background or needs. If you need adjustments making to your working environment, we’ll do everything we can to support you. As part of this commitment, we offer flexible working options for some of our roles, find out more here.