Join us as a Credit Cards Customer Service Representative

• You’ll be the first point of support for our personal credit card customers in one of our telephony teams
• We’ll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times
• We’ll support your personal development with training to achieve the industry recognised Professional Banker Certificate within the first two years

What you'll do

In this role you’ll be applying your customer service expertise when dealing with and referring credit card customers’ queries. You’ll provide a friendly and effective service at every interaction, assisting customers with everyday maintenance and any issues they have with their credit card products.

You’ll be helping our customers by:

• Making a positive impact on every customer call, efficiently and effectively having the right conversations to meet their needs
• Problem solving and building excellent relationships over the telephone, and providing a friendly, timely and professional service
• Improving processes and procedures to maximise customer satisfaction and efficiency
• Maintaining a detailed knowledge of our financial products and services to help resolve complex queries

The skills you'll need

This is a customer led role, so previous experience working in a customer service role is ideal. Telephony experience is an advantage, but not essential.

Dedication and passion for helping customers is vital. You’ll be a real people person, with excellent listening and communication skills.

We’re also looking for you to demonstrate:

• The determination to go the extra mile for our customers every day to provide that truly personal service
• Great relationship building skills with new people and the ability to empathise and show compassion
• The ability to work collaboratively and achieve quality results while maintaining high levels of detail
• The ability to multitask, allowing you to navigate different systems and process information while talking to customers
• Good organisational skills and an enthusiasm to keep learning & developing new skills

What else you'll need to know

We’re here for our customers, whatever the time of day or night, so you’ll need to be flexible and commit to working a rotating work pattern.

Your hours of work will be between the hours of 8am and 8pm Monday to Sunday on a rotational shift pattern. You must be fully flexible and able to commit to the full range of hours.

Bank Holiday working is a feature of this role.

We’ll discuss your hours in more detail with you during your interview stage.

You'll enjoy a comprehensive training programme, and on-going coaching and support to enhance your development. When you're ready, we’ll help take your career to the next level.

How we'll reward you

Salary- £19,395 per year (pro rata for hours worked)

You’ll join on a competitive salary of £19,395 (which is £10.65 per hour) and in addition you’ll receive money to help you save for retirement. You can choose from a range of protection, healthcare or lifestyle benefits from RBSelect, our fully flexible reward programme.

You will have a generous holiday entitlement of 33 days (pro rata for hours worked) – you may be required to work bank holidays.

Visit our rewards and benefits page for more information on the benefits packages we offer.

If you need any adjustments to support your application, such as information in alternative formats or special requirements to access our buildings, or if you’re eligible under the Disability Confident Scheme please contact us and we’ll do everything we can to help.