Customer Service Representative

Customer Service Representative

Join us as a Business Customer Service Representative in Birmingham

  • We’ll look to you to deliver excellent service to our business customers, keeping their needs and financial goals in mind at all times
  • You’ll work in a vibrant and supportive team in one of our telephony centres where you'll have direct interaction with our customers
  • We’re looking for a detail-orientated individual to complete processes and procedures, while providing the customer with a seamless experience
  • Within your first two years we’ll support your personal development with training to achieve the Professional Banker Certificate, an externally recognised qualification

What you'll do

In this role you’ll be applying your customer service expertise when dealing with and referring business customer transactions and queries. As a Customer Service Representative  for business banking, we’ll count on you to consider our customers’ requirements, and to help them with any issues they may have.

You’ll also be:

  • Building great customer relationships, gaining their trust by having a genuine interest in their individual needs
  • Gathering information to understand customers’ requirements and offer suitable solutions
  • Maintaining a detailed knowledge of the financial services product range
  • Identifying any possible complaints, resolving them as swiftly as possible or raising more complex matters to our specialist teams

The skills you'll need

To join us in this role, you’ll need to be passionate about excelling in customer service and building relationships in a fast paced, challenging environment.

We’re also looking for you to demonstrate:

  • The determination to go the extra mile for our customers every day to provide that individual service
  • Resilience, patience  and hard  work to achieve quality results while answering a high level of calls confidently and efficiently
  • Great listening skills and the ability to remain calm under pressure while confidently managing calls
  • Good numerical and organisational skills
  • Strong multitasking skills, allowing you to navigating different systems and process information while talking to customers

What else you need to know

We’re here for our customers, whatever the time of day or night, so you’ll need to be flexible in working a rotating shift pattern. You’ll have 3 weeks notice of shift patterns, so you’ll  know when you’re working well in advance.

Your hours of work are likely to be between 7am and 8pm and will include weekends and Bank Holidays. We’ll discuss your hours in more detail with you during your interview stage.

You'll enjoy a comprehensive structured training programme, and on-going coaching and support to enhance your development and open up progression opportunities. When you're ready, we’ll help take your career to the next level.

Salary: £18,765 per year (pro rata for hours worked)

You’ll join on a competitive salary of £18,765 (which is £10.31 per hour) and in addition you’ll receive money to help you save for retirement. You can choose from a range of protection, healthcare or lifestyle benefits from RBSelect, our fully flexible reward programme.

You will have a generous holiday entitlement of 33 days (pro rata for hours worked) – you may be required to work bank holidays.

If you need any adjustments to support your application, such as information in alternative formats or special requirements to access our buildings, or if you’re eligible under the Disability Confident Scheme please contact us and we’ll do everything we can to help.