Telephone Mortgage Adviser - Birmingham

Telephone Mortgage Adviser - Birmingham

This job posting is no longer active

The Requirements

Join us as a Telephone Mortgage Adviser in Birmingham

  • Buying a home is one of the biggest and most important events in our customers' lives, and we're looking for the right people to help make a difference and support them through this process
  • If you have a real customer focus, and keen ambition to grow your career, we'd like you to join our exciting contact centre in Birmingham
  • We're looking for people who are intuitively proactive and passionate in their approach, to support our customers over the telephone and increasingly though our digital channels - including using our exciting video technology in the future 
  • To succeed in this role, we're looking for people who are CeMAP qualified, (or have an equivalent qualification) who are truly excited about making a memorable and personal impact on our customers

What you'll do

You’ll be having great conversations with our customers, to explore and understand their individual needs and circumstances - giving them expert, trusted advice, enabling them to fulfil their home-buying aspirations. We'll look to you to use your fantastic interpersonal skills to gain their trust, and excite them about banking with us, whilst also helping us reach our goal to be number one for trust, customer service and advocacy by 2020.

Taking out a mortgage can be a daunting time, and you’ll be there for our customers by:

  • Building strong, trusted relationships and providing a friendly, thorough and professional service
  • Delivering quality and accurate advice on the most suitable products to meet their needs
  • Being proactive in following up leads and referrals to develop new contacts to grow our customer base

In return for your dedication, while you’re helping our customers, we’ll help you to nature your own talents and personal career ambitions. If you’d like to do further study which supports your role as a Mortgage Adviser and contributes to your development, we’ll also support you to make that happen.

The skills you'll need

You'll be fully CeMAP qualified or equivalent and ideally, you'll have previous experience of giving mortgage advice. It's vital that you have exceptional interpersonal skills. We're looking for people who are curious and proactive when learning how to understand customer needs, who will go out of their way to provide the very best support.

To be successful in this role, you’ll need:

  • A friendly, helpful and committed approach to helping our customers
  • A flair for identifying and developing new leads
  • The proven ability to fact-find, and to make recommendations which meet our customers' needs

What else you need to know

Hours: Monday - Friday 08:00 - 20:00 Saturday 09:00 - 16:00

How we'll reward you

You’ll start on a competitive reward package of between £28,517 and £40,260, which includes a cash and benefit funding programme.
Your package includes contributions to our retirement savings plan, and you can choose whatever protection, healthcare or lifestyle extras you want from RBSelect, our fully flexible reward programme


At RBS, we want everyone to feel welcome, regardless of your background or needs. If you need adjustments making to your working environment, we’ll do everything we can to support you. As part of this commitment, we offer flexible working options for some of our roles, find out more here.

As a Financial Services organisation we comply with and support the requirements set by our Regulator, the Financial Conduct Authority (FCA), which are designed to protect our customers. This role falls under the Certified Regime (CR) of the Individual Accountability Regime (IAR) and is subject to enhanced pre-employment screening. This means if your application is successful, you’ll need to satisfy several background checks before you can start working with us. These will include a full credit check, a criminal record check and personal, financial and social conduct assessment.  

You can find out more about IAR by visiting the Bank of England website ( and searching for “Individual Accountability Regime”.