Telephony Customer Service Representative - Private Banking - Manchester

Telephony Customer Service Representative - Private Banking - Manchester

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The Requirements

Join us as a Customer Service Representative - Private Banking in Manchester

  • You’ll become the first point of support for our high net worth customers
  • You’ll need a proven track record of high-level, dedicated customer service experience behind you
  • This is your chance to help us make banking simpler, more responsive and personal
  • We’ll start you on a competitive and flexible reward package of £20,525 (pro rata for hours worked) – after a great first year of serving our customers, we’ll put this up to £21,775
  • We’ll support you to achieve the Professional Bankers Certificate and build on your existing skills with a full training and development programme
  • Before you apply, please note that you'll need to be able to attend a full time training programme starting from 21 August

What you'll do

Whether it’s carrying out day-to-day banking transactions, like paying bills or transferring funds abroad, or offering our high net worth customers products and services that are right for them, you’ll be there to help.

  • You’ll take full ownership of your calls, seeing your customers through with detailed solutions for them in this high level customer service role
  • You’ll be following up with customers, so building strong relationships built on trust will be key
  • We won’t judge you on the number of calls you handle but on the positive impact you make to every customer

The skills you'll need

You’ll need to be able to show proven experience in customer service, as well as with building relationships with customers to find the very best solutions for them.

You’ll combine this with:

  • Great listening skills
  • Lots of empathy
  • The determination to go the extra mile for our high net worth customers every day to provide that truly personal service

Resolving the complex problems won’t faze you as you’ll have built a fantastic knowledge of our products and services to help answer any number customer queries.

What else you'll need to know

We’re here for our customers, whatever the time of day or night, so you’ll need to be flexible in working a rotating shift pattern.

Your hours of work are likely to be between 7am and 9pm and will include weekends and Bank Holidays. We’ll discuss your hours in more detail with you during your interview stage.

You'll enjoy a comprehensive structured training programme, and on-going coaching and support to enhance your development and open up progression opportunities. When you're ready, we’ll help take your career to the next level.

How we'll reward you

You’ll start on a competitive reward package of £20,525, your package includes the chance to join our retirement saving plan, and to choose whatever protection, healthcare or lifestyle extras you want from RBSelect, our fully flexible reward programme.

You will have a generous holiday entitlement of 33 days – you may be required to work bank holidays.


At NatWest, we want everyone to feel welcome, regardless of your background or needs. If you need adjustments making to your working environment, we’ll do everything we can to support you. As part of this commitment, we offer flexible working options for some of our roles, find out more here.

As a Financial Services organisation we comply with and support the requirements set by our Regulator, the Financial Conduct Authority (FCA), which are designed to protect our customers. This role falls under Conduct Rules of the Individual Accountability Regime (IAR) and is subject to pre-employment screening. This means if your application is successful, you’ll need to satisfy some important background checks before you can start working with us. These will include a full credit check, a criminal record check, residency and right to work checks.