Customer Services

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Here at NatWest, we know our people are at the centre of everything we do. Whatever our customers need, we have dedicated teams standing by to make it a reality.

Joining us in one of our branches or in a telephony role, you’ll be at the forefront of helping our customers. We’re looking for people who aren’t afraid of a challenge, who can ask the right questions and turn problem solving into real actions.

If the above sounds like it could be a great fit for you, read below to find out how you can join us.

Telephony Customer Service

We need dedicated people to join us in our customer service telephony roles.

Every day, our customers rely on our help with all sorts of matters, from simple questions around their balance or products, to real support when they need financial advice. Whatever your role, you’ll be a welcoming and helpful voice to our customers – having great conversations to help them bank with us.

Joining us, you’ll be working in one of our friendly and lively contact centres, where you’ll be trained by supportive experts in a fantastic team atmosphere.

We’re there for our customers when they need us, every day and around the clock, so depending on which team and centre you join, there are a range of working patterns which can help you manage all your commitments.

We have locations across the UK, including Manchester, Leeds, Southend and Birmingham, along with other centres throughout the UK. If you love speaking to people, working with us could be a great step for you to start your career.

Previous customer service experience would be welcome – maybe from a call centre or a job in retail – but if you have the determination to succeed, we’ll support from the moment you join us.

Personal Banker

As one of our Personal Bankers, you’ll be the first to greet our customers when they head into one of our branches. We’ll look to you to really get to know the people who chose to bank with us. You’ll build great relationships with our customers, earning their trust and having meaningful discussions about what they need – so we can make a real difference for them.

Using your great people skills, you’ll be asking the right questions, and using your eye for detail to match the best products and services with the right customer.

You’ll be joining a supportive team who look out for each other. You’ll gain new skills, enjoy a good work-life balance, and shape a great career. And on top of it all, we’ll help you get a professionally recognised qualification – the Professional Banker Certificate.

Become an Associate Personal Banker, and we’ll nurture your skills and experience so you can become a fully qualified Personal Banker. We’ll give you all the support you need to shape a career where you can really grow with us.

Here at NatWest, we help our people build careers they can be proud of.

Want to join us? Register with our Customer Service talent network so you don’t miss out on future opportunities.

Talent Network